Zhejiang Hangzhou. Ms. Zhang was influenced by the internet and developed body image anxiety, so she recharged 110,000 yuan for weight loss at a beauty salon. A long time has passed, and although she has reduced her weight from the initial 120 catties to 100 catties, she believes this has nothing to do with them and even considers herself a “leek”. So she decided to have a “decluttering” before the end of the year.
Ms. Zhang is 1.7 meters tall and currently weighs 100 catties. In 2018, four years ago, she was 120 catties, feeling a bit overweight and at that time rumors of body image anxiety were circulating online. Although she now thinks it’s unnecessary, she was indeed bothered by it at the time. One day while shopping, she discovered a slimming center and purchased a weight loss program there.
Every time she went to the store, there were four or five people around her saying things like “high technology, surely can lose weight.” Ms. Zhang thought to herself that she didn’t need to control her diet or exercise, just lying down could slim her body. However, after many visits, she found it to be ineffective; they just used a tool to scrape her back, then drinking water and going to the restroom, weighing her would only show a loss of a few taels.
Although the results were unsatisfactory, in around July-August 2018, in just one month she recharged 110,000 yuan. Since a long time had passed and there were no records of the recharge, she couldn’t even remember how many times she had consumed. Although she has slimmed down now, it has nothing to do with the store. She just wanted to get some of the money back and inform the media about the incident.
Actually, at this point, some may have a question: since it’s been 4 years and there were no results, why didn’t she ask for a refund earlier and only thought of it now?
In response, Ms. Zhang explained that she had wanted to refund the money a long time ago, but the staff at the store were too enthusiastic, and she had a thin skin and was embarrassed to confront them. However, this year she found out that she had loaded cards in too many stores, some of which had closed down and couldn’t be refunded, while some could. So she decided to have a “decluttering” before the new year. Refunding where possible.
Journalists and Ms. Zhang visited the store together, and upon inquiry, Manager Fan admitted that Ms. Zhang had recharged 110,000 yuan before, but denied the claims of “losing weight while lying down” and aggressive marketing in the store.
Manager Fan said that Ms. Zhang had done many projects, including facial and body treatments. Including her, there were a total of three service personnel. At this point, Ms. Zhang interjected, saying that she stopped coming because every time she visited, they made her recharge, and now every time she passed by the mall, she would recall the scene of recharging. She completely treated them as sincere friends, sharing everything, but now she felt like the staff were treating her as a “cash cow”.
Finally, after negotiation, Manager Fan agreed to refund and provided a solution. Refunds would be based on the total amount divided by the number of visits, with deductions for any bonuses received upon recharging. Ms. Zhang agreed, and both sides compared the consumption records; if the amounts matched, the refund would be processed directly, otherwise, further discussion would take place.
Actually, looking at this, from some of Ms. Zhang’s dialogue, you can see that she belongs to a personality type that doesn’t know how to refuse. People of this type often have both good and bad sides. Looking at the positive side, she is easygoing, generous, not nitpicky. In the eyes of many, Ms. Zhang is definitely a good-natured person, someone you can make friends with.
But from another perspective, people like her are also easily “bullied,” and in the workplace or in life, someone might take advantage of this. Of course, she can afford to load so many cards, which means her family conditions must be good. But everything should have principles, otherwise, even with this “decluttering,” the same thing could happen to her next time. #NewYearDiary#
